A Happy Customer

6/1/2018 (Permalink)

Look at this carpet before and after cleaning!

Our motto at SERVPRO is “Like it never even happened.”  That’s always our goal: to make things look like they did before the loss occurred.  In reality, though, it is difficult to make that happen every time.  But at the very minimum, we want to please our customer and make it look better than it did when we when we got there.  We extract the water, remove the drywall, clean off the soot, scrub the carpet stain, tarp the roof, board up the door, tear out the ceiling, haul debris, pack the boxes, move items to storage, mop the floor, and so on.  We do our best to make the situation better for our customers and exceed their expectations.  Today, our crew was out doing a carpet cleaning.  The homeowner walked into the room where we were cleaning the carpets and gasped at the difference between the before and after.  She gave the crew the biggest smile and commented that she didn’t even remember the carpets being that color, referring to the original color that was revealed at the “cleaned” section! That is what we strive for! A happy customer!