How Did This Happen?

5/12/2017 (Permalink)

"How did this happen?" That's a question we often get asked when we show up to do clean up work at a home or business. Most often we are the first one the scene after the home or business owner and are in the best position to assess the cause of the loss.  This is one of the first questions we ask also when we get the call at our office to provide emergency services. It's important that we ask it so that we arrive prepared with the proper equipment and tools to provide clean up services that exceed your expectations. It's equally important too, though, when our customer doesn't know the cause of the loss to ask us "How did this happen?"  That lets us know that we need to wear our investigative hat and not only provide the clean up services needed but also determine the cause of the damage. Was the water leak due to an old water heater line that cracked? Was a new dishwasher installed properly? Is there water coming into the home from the foundation? We want to clean up the mess today but we also do not want you to call us back in 2 days because it happened again. Finding the source of the problem is as important as restorative your home or business to the way it was before. You can be assured that we will provide you as much information as possible to prevent further damage and be in communication with your insurance agent/adjuster keeping them in the loop for a covered loss. Regardless of how the loss occurred, we will help you put everything back "like it never even happened" so you can resume life as normal. Thanks for trusting us.