Late Night Trips To The Jail | SERVPRO of Anniston, Gadsden and Marshall County

10/28/2021 (Permalink)

A couple months back we seemed to have an influx of large water loss calls. One of those calls came when one of the local jails had a water loss. The details of the cause we will not be discussing however, we will discuss our response.

The instant the jail personnel noticed the water loss, they jumped into action by calling the local SERVPRO representative that markets to their area (We have 3 since we cover 5 counties). The SERVPRO sales representative called the on-call crew and got them in route. After the initial crew was called an all call to all our staff was placed. We knew this size loss (in such a delicate area) would need all hands-on deck.

Our crews, production managers, general manager and the owner spent the night until the wee hours of the morning cleaning up the water and getting the facility dry for the inmates and jail personnel. We could not even begin to guess at the gallons of water extracted from this building (a lot does not come close to being a good term). Hours of hard work were performed on this loss. 

Some companies may complain about the amount of work or the late-night hours, but our crews were in high spirits working side by side all night. A few weeks later one of our office staff members ran into one of the corrections officers while out running errands for the office and his kind words were music to our ears. He said, "I was in awe. I just couldn't believe how fast your company responded. You must have sent the whole fleet. Our parking lot was nothing but green vans for as far as the eye could see. It was an impressive sight."

Our staff love what they do and have servants’ hearts. There is no other reason that they would be out at all hours of the day and night working in less-than-ideal conditions (have you ever seen a moldy crawlspace?). Each member of Team Lamey is a valued and appreciated person.