Reconstruction Services

10/29/2020 (Permalink)

Did you know SERVPRO of Anniston, Gadsden and Marshall County has offered reconstruction services for over a year now? That’s right, a whole year. It’s been a wonderful year growing our reconstruction division. Clay Massey was hired to be our reconstruction manager shortly before we began offering those build back services. Quickly we realized Clay was going to need some help. That’s where Dennis Anderson comes in. Dennis had already been with SERVPRO of Anniston, Gadsden and Marshall County for two years as a production manager when he stepped forward saying he wanted to take on the reconstruction superintendent's role. We also had to fill the role of reconstruction job file coordinator. Each of these roles plays an integral role in ensuring this division runs smoothly.

Reconstruction Manager

Clay Massey joined our team as the Reconstruction Manager just over a year ago. Clay has years of construction experience and we knew he would be the right fit for this job, and he has proved to be even more valuable than we anticipated. Being the manager for the reconstruction division provides Clay with the most responsibility. He will begin with meeting a potential reconstruction customer while mitigation services are close to completion. He gets a detailed scope of work as well as a sketch that he uses to create an Xactimate estimate. This estimate will be sent to the customer as well as the insurance adjuster. Once the estimate is approved Clay has to create a budget for the job and assist the customer in selecting finishes such as paint colors, crown molding, cabinets, flooring and more. Clay then schedules a sit down with the customer to go over the estimate and scope of work line by line to ensure the customer understands what will be happening in their home or business.He will also obtain the necessary permits that may be required by each municipality. Clay is also responsible for ensuring the subcontractors understand the scope of services as well. He also keeps up with fluctuating material costs, verifies subcontractor invoices for payment and puts together a final profit and loss at the end of each job.

Superintendent

Dennis Anderson has been with the Lamey Team of SERVPRO of Anniston, Gadsden and Marshall County for 3 years now. He started as a crew chief and quickly moved to production manager. At the beginning of 2020 Dennis moved from the mitigation side of SERVPRO to join the reconstruction division as the superintendent. Like Clay, Dennis has years of reconstruction experience. As the superintendent, Dennis’ role has many responsibilities. Dennis will help to line up subcontractors for each job, taking into consideration what work is to be performed as well as location (we service 5 counties). He will walk through each job with the subcontractors ensuring they understand the scope of work to be performed. Dennis will order materials needed and if needed deliver those materials to the crew on the job site. One of the biggest responsibilities he has is to visit each job site daily. This allows him to walk through and ensure the subcontractors are keeping to the schedule as well as performing the services accordingly with the scope they are given. It also gives him an update to provide the job file coordinator with, whom in turn updates the customer. Dennis will also schedule the final walk through with each customer. This is his favorite part of his job, being able to turn the house back over to the customer with all damages repaired. If any issues are noted, Dennis will address those issues. Dennis also documents the job progress from start to finish with photographs. 

Job File Coordinator

Currently, the role of job file coordinator in our office is open. Our office manager, Kay is assisting with this role until an individual is hired to fill the role. The job file coordinator, we call them JFCs , has many important responsibilities. A JFC communicates with the production teams to determine whether a mitigation customer will need reconstruction services and if they have a contractor of their own. If the customer wants our services the JFC will enter the lead in the reconstruction manager software and call the customer to set an appointment for Clay to inspect the damages. The JFC keeps up with all documentation for each job (forms, insurance requirements and so forth) and uploads them into the digital job file. The JFC is also the main point of contact a customer has with our office. They call the customers to update them on the status or progress of the job and let them know what subcontractors will be out to their home and when. After each communication, whether it is with a team member, subcontractor or the customer, a note has to be entered in our system logging the communication and the outcome.  When the job is complete, the JFC conducts a self audit of the job file before closing the job out, and when needed uploading the file to corporate for a corporate level audit.

Each of these roles has to work together as a team for the reconstruction division to run smoothly. Each person has to be a problem solver. Many customers can get upset seeing their home torn apart after a fire or water damage. Being able to help the customer understand the process and ensuring them that we are doing everything we can to get them back to preloss condition. Each member has to have excellent communication skills to keep their team, the office, subcontractors and customers updated. This team meets daily to stay updated. They also meet with owner, Chris Lamey each week to keep the division on track and owners apprised of the goings on.